When a loved one or family member has passed away, knowing what to do is important.

Here we outline some of the key actions you should take following the death of a loved one:

1. If death occurs at home, notify the deceased’s doctor who will (provided the doctor has recently been in attendance) certify death and issue a medical certificate to the funeral director. It is also important for us to attend and remove the deceased without delay for the family’s sake—as the deceased is the focal point of shock and grief, and for this reason we will answer your call at any time (day or night) throughout the year. This is done with utmost discretion.
2. When death occurs accidentally, in unusual circumstances, or without recent medical signs, then the doctor who pronounced life extinct, or the relatives, should immediately contact the nearest police station who will notify the coroner. The coroner will arrange for a doctor to carry out an examination and issue the necessary certificate.
3. If death occurs at a hospital, the hospital authorities can provide the necessary certificate for the funeral director—who can then be contacted to take care of all the formalities.

Service is something more felt by its absence than its presence, for true service is never obtrusive.

Ours is a profession dedicated to such thoughtful service.

For help with knowing what to do when a loved one has passed away, reach out to our understanding team—we’re here to support you through each and every step at this difficult time.