FAQ

We appreciate that dealing with the passing of a relative or loved one is a difficult time and because of this we are happy to provide you with answers to questions that we are most commonly asked. At times like these there are no bad questions, so if you do not see an answer to your question here you should contact one of our staff and they will be able to help you.

What questions will you ask when I call?

When you contact us the first time we will ask you about your loved one and about their life. We will ask where they are now, whether you need us to arrange for transfer of the deceased and whether you are thinking about a burial or a cremation. Don’t worry, we won’t overload you at what is a difficult time.

Can I play my own music at the service?

Yes! Absolutely anything is appropriate!

Can Mattiske Funerals handle all the paperwork?

Yes. We will contact your doctor to get the required paperwork, contact the relevant authorities about the passing, and deal with the churches, cemeteries, and crematoria on your behalf. There is no need for you to worry about anything.

Can Mattiske Funerals transfer the deceased?

Yes, of course we can. If the deceased is at home or in a care facility you can call us 24 hours a day, 7 days a week and we will arrange their transfer.

Note: we cannot transfer the deceased until the death has been certified by a doctor.

Can Mattiske Funerals transfer from a hospital?

Yes, we can transfer from a hospital. This will be done during office hours within one or two working days of death.

Can we have a viewing at our own church?

Generally most churches allow viewing. If you want a viewing just leave it to us and we’ll negotiate with the Church for you.

Do you offer repatriation services?

Yes, we can arrange to repatriate your loved one to South Australia from interstate or overseas. We can also perform the same service from South Australia to another state or internationally. You should contact us to discuss your repatriation requirements.

How long until the funeral Is held?

The delay between the passing of your loved one and the time the funeral is held depends on many factors but in our experience it usually takes anywhere from two days to two weeks.

When will I receive the Death Certificate?

Generally the Death Certificate will be mailed to you by the relevant authorities within two weeks of the funeral being held.

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A big thank you to you and your team for your support, care and attention to detail in a ‘no fuss’ supportive manner. We are all so happy about Dad’s funeral day. Our celebration at home in the evening was also a special tribute to Dad.
We felt prepared and supported by your team and we have some very special, fond memories of the day. Thanks to you and your team.

Mary Jo

I just wanted to pass on my thanks again for being so accommodating with our wishes and doing such a lovely service for my dad’s funeral.
We had such great comments on how lovely the service was and how fabulous the celebrant Bruce was.
We were so pleased with how it went. Thank you again.

Glenna

We wish to thank you once again for all your help with the service for our twins. Your compassion and responsiveness during the planning, and the kind words you spoke on the day helped us significantly during a very difficult time for Paul and I.

Fen

On behalf of the family we would like to thank you and your staff for your kindness & compassion following the death of Robert.
You made a difficult day so much easier for mum and you looked after her so well, The service was just as we hoped & conducted in a very professional manner.
Once again we thank you for your care & consideration.

Chris

Your whole approach was just perfect. We all appreciated the sensitive manner with which you managed the ceremony. Again, thank you.

Edna, Sue, and John